CDS Electronic Visit Verification (EVV) Training



As of January 1, 2021 the new EVV timekeeping system for direct support staff went live for Imagine Enterprises CDS.

Federally mandated for all Medicaid waivers, anyone who provides PAS/HAB and Respite services is now required to use an electronic visit verification system for tracking time.

Contracting through the Texas Health and Human Services agency, “First Data” is the EVV Vendor Imagine Enterprises selected to coordinate time keeping services. The name of the software is “AuthentiCARE” which can be accessed through a mobile device or two other methods.

The Texas Health and Human Service agency requires Imagine Enterprises to provide training and support to all CDS employers, designated representatives and employees that we serve, and obtain verification of their participation. See Training Materials below for more info.


EMPLOYEE Training Materials

EMPLOYER Training Materials

EVV Technical Assistance

Please see the contact information below for the staff that can best help with your questions.

EMPLOYER: Access credentials to the AuthentiCARE websiteSherry
EMPLOYEE: Smart phone app credentials and to place an order for the alternative deviceDarcy
EMPLOYEE: Technical assistance for smart phone app, alternative device or land lineJanice